Junior IT Support Analyst

The capabilities and talent of our lawyers have earned us industry recognition for identifying all the steps necessary to meet our clients’ goals, however diverse or complex the requirement.

We are an award-winning law firm with expertise in BVI, Cayman Islands, Guernsey and Jersey law and the agility to drive success for our clients in a fast moving world.  We provide legal advice shaped around the needs of corporate and private clients, financial institutions and intermediaries worldwide.

Working in multi-disciplinary teams, we marry thought leadership with a proactive approach to solving issues holistically – without a client needing to raise them – across geographies and practice areas in the most efficient and seamless way.  Through this approach – delivering reliability and stability with flair – we combine commercial acumen with service excellence that helps you to achieve your goals and stay ahead.

Purpose of the job

You will assist the Service Desk in providing efficient and valuable technical assistance on computer systems across all our jurisdictions. You will also assist in answering queries on technical issues and offer advice to solve them. The ability to communicate effectively to understand the problem and explain its solution is essential to this role.

Main responsibilities

• Serve as the first point of contact for users seeking technical assistance
• Perform remote troubleshooting
• Determine the best solution based on the issue and details provided by the user
• Walk the user through the problem-solving process
• Work on issues in our service desk platform
• Direct unresolved issues to the next level of support
• Follow-up and update customer status and information
• Pass on any feedback or suggestions by users to your manager
• Identify and suggest possible improvements on procedures
• Installation/maintenance of hardware – office/desk moves, meetings setup, additional/replacement equipment, printer/copier toner replacement.

Requirements

• Have a keen interest in information technology and willingness to learn.
• Good secondary education.
• Self-motivated, proactive, work on own initiative with a best practice approach.
• Ability to communicate effectively and be at ease with providing outstanding support.
• Problem solving skills - consider a range of possible options, evaluating evidence and seek advice where appropriate.
• Good at planning and organising